Important Information on Lunch Mate Club Loyalty Program Discontinuation:

Dear Lunch Mate Club Member:

Over the past 5 years, Schneiders is proud to have provided more than 300,000 rewards to our customers through the Lunch Mate Club. Canadians have great love for Lunch Mates as a product for their families, but participation in the Lunch Mate Club program was low and unsustainable. Unfortunately, the Lunch Mate Club officially closed on July 31, 2018.

The good news is that Lunch Mate products are here to stay! Whether you have kids or you’re a kid at heart, our focus is to continually provide nutritious and wholesome lunch kits that serve your family’s needs. We have worked extensively with product developers to create formulations free of artificial colours and flavours.  We are certain you and your family will love our improved lunch kits launching Spring 2018.

Please visit our new website www.lunchmatekits.ca to stay up-to-date with new products and exciting promotional offers!

Please read below to find the answers to the most common questions about the closing of the loyalty program

FAQ

1. Why is the Lunch Mate Club loyalty program ending?

   Over the past 5 years, Schneiders is proud to have provided more than 300,000 rewards to our customers through the Lunch Mate Club. Canadians have great love for Lunch Mates as a product for their families, but participation in the Lunch Mate Club program is low and unsustainable so, unfortunately, the program is coming to an end.

2. Will Schneiders offer another loyalty program in place of Lunch Mate Club?

   No, but the good news is that Lunch Mate products are here to stay. Our focus is to continually provide nutritious and wholesome lunch kits that serve your every craving. In fact, we are cooking up some new innovations that we’re sure you and your family will love. Stay tuned for some exciting new treats and promotional offers coming your way!

3. When is the program ending?

   The Lunch Mate Club will end on July 31, 2018, and no new PINs will be released after April 1, 2018. Now is the time to use your PINs to redeem great rewards. All PINs will expire on July 31, 2018. However, until then, participants can load up to 10 PINs in a 24-hour period. The gift redeeming process will stay the same through July 31, 2018: one gift per 24-hour period.

4. Once I redeem my PINs, how long will it take to receive my reward(s)?

   We expect the rewards deliveries to be 6-8 weeks after orders have been placed.

5. Will I still be able to buy Lunch Mates?

   Of course! Lunch Mate products are here to stay. In fact, we are working on some new innovations that we’re sure you and your family will love. Stay tuned to some new exciting lunch kits coming in 2018.

6. How will you be improving Lunch Mates?

   Lunch Mates focus is to continually provide nutritious and wholesome lunch kits that serve your family’s needs. We have worked extensively with product developers to create formulations free of artificial colours and flavours. We are certain you and your family will love our improved lunch kits launching Spring 2018.

7. Will I be compensated for expired PINs after July 31, 2018?

   No, after July 31, 2018 all unentered PINs will expire. Now is the time to use your PINs to redeem great rewards. All PINs will expire on July 31, 2018. However, until then, participants can load up to 10 PINs in a 24-hour period. The gift redeeming process will stay the same through July 31, 2018: one gift per 24-hour period.

8. When is the last date that PINs will be available on Lunch Mate products?

   We will not be releasing any new PINs as of April 1, 2018 this includes all Lunch Mate’s products (Grab N Snack, Lunch Mate Kits and Stackers & Simply Lunch). All current PINs in market have an expiration date of July 31, 2018. Participants can load up to 10 PINs in a 24-hour period.

We thank you in advance for continuing to enjoy our Lunch Mate meals!